Mashable Community Guidelines: Commenting Do's & Don'ts 2021


Commenting is an integral part of the community. It allows everyone to participate, contribute and connect.

We truly value the comments on our site and are constantly looking for ways to improve the dialogue. That's why we've put together some community guidelines with tips on how to make the most of comment threads.

In addition to helping foster great conversation, the below guidelines — as well as the context in which comments are made — are taken into account when making moderation decisions. We hope this list of do's and don'ts will help you better understand our evaluation process and why some comments are deleted.

Commenting Do's & Don'ts

Do: Focus on intelligently discussing topics by furthering the conversation and informing the participants with resourceful and constructive ideas:

Don't: Use profane language or threaten others. We encourage you to take responsibility for the quality of the conversations in which you're participating. Maintain intelligent discussions in the community by being respectful and considerate.

Do: Speak from relevant personal experience that adds value to the conversation:

Don't: Link to personal blog posts, websites or social media accounts that are irrelevant to the conversation. This is considered self promotion and does not belong in the community space. We welcome links that help further the conversation and reserve the right to delete those we deem unnecessary.

Do: Help us maintain an inviting interaction space by self-policing threads and flagging spam. Although we have a hands-on approach to community engagement, we do sometimes miss problem commenters or trolls. To flag spam, hover over the bottom right-hand corner of the comment box. Click the small gray flag that appears:

Don't: Post spam — it will be marked as such and removed from the site. Repeat offenders may see their Follow account suspended or, in extreme cases, their IP address banned.

Do: Engage in polite and valuable conversation threads with fellow readers:

Don't: Attack fellow readers. We understand that you won't agree with everything that community members say. Please state your opinions in a constructive and respectful manner. Profanity, hateful speech, prejudice, persistent trolling and mindless abuse will not be tolerated. Respect others' values, beliefs and emotions. We reserve the right to remove any content that might be found extremely offensive or threatening.

Do: Point out positive attributes of articles and let authors know when they've done a good job. We invite you to ask authors your questions about the article topic if you'd like more information:

Don't: Attack authors. If you find an error, please alert us kindly. We understand and recognize that we make mistakes and will do our best to correct errors as soon as possible. If you disagree with an author's point of view or writing style, we respect your opinion. However, we expect you to share your thoughts in a rational and respectful manner. We will distinguish between constructive arguments and smear tactics. Any misrepresentation will be deleted.

What Did We Miss?

This is your community as much as it is ours. We'd love to get your thoughts in the comments below about things you think should be added to our guidelines.

A big thanks to our readers who are already upholding a high standard of quality for conversation in the comments on . Your contributions help make our site an inviting and intelligent space for all community members.

Image courtesy of iStockphoto, ra2studio.