This teaches you how to use Google's Gmail support center, as well as how to send feedback to Google when encountering Gmail issues.
Method 1 of 3:Fixing Common Gmail Errors
1Change or reset your Gmail password. One of the most common reasons for wanting to contact Google or Gmail is to reset a forgotten password for a Gmail account. You can reset your account password from the desktop site.
If you know your password and you just want to change it, you can do so from both the desktop site and the mobile app.
Unfortunately, there is no way to directly contact Google.You cannot call or email the Gmail support team as there is no number or email address for you to use. You can, however, try to use Google's Support Center to solve your problem.
2Brush up on Gmail basics. If you're unfamiliar with Gmail, particularly if the new Gmail format is confusing you, reviewing Gmail's proper use may help solve your problem.
3Block emails from unwanted senders. You can prevent unwanted emails from senders by blocking their email addresses.
4Mark unwanted emails as spam. If you're receiving unwanted emails from services or subscriptions, you can mark them as spam to indicate to Gmail that future matching emails should be sent to the Spam folder.
5Add contacts to your account. You can add contacts to your Gmail account by using the Contacts app from within the Gmail inbox.
6Restore deleted emails. If you're looking for an email you accidentally deleted within the last 30 days, you can retrieve it from the Trash.
You might also want to check the archived email folder by clicking All Mail on the left side of the Gmail inbox, though you may first need to click More and scroll down on this section.
7Update the Gmail app if necessary. If your Gmail mobile app isn't up to date, you may run into problems with anything from email synchronization to logging in. You can update it by doing the following depending on your smartphone:
iPhone — Open the App Store, tap Updates, and tap UPDATE to the right of the Gmail app icon if it's there.
Android — Open the Play Store, tap ☰, tap My apps & games, and tap UPDATE to the right of the Gmail app icon if it's there.
Method 2 of 3:Using the Gmail Support Center
1Open the Gmail Help page. Go to https://support.google.com/mail/ in your computer's web browser.
2Select a topic category. Click one of the categories below the search box on the Help page. This will expand the category to display related topics below it.
You can also search for a topic by clicking the text box near the top of the page, typing in a word or phrase which describes your problem, and selecting the closest topic in the resulting drop-down menu.
If you don't know where to start, try the Popular articles category.
3Select a topic. Click one of the topic titles below the category you selected.
4Select a help article. Click one of the links below the topic heading. This will open the article's page.
5Fill out a form if necessary. Some help articles will require you to enter information or select a type of problem you're encountering. If so, follow any on-screen prompts before continuing.
6Read through the entire help article before proceeding. Once you reach the help article, make sure you read through the entire thing before you attempt to act on the article's instructions.
7Follow the help article's steps. This should help you resolve your Gmail issue; if not, you can return to the Gmail Help page and select another topic category, topic, and article to attempt to fix the issue through a different process.
Method 3 of 3:Reporting Errors to Gmail
1Open Gmail. Go to https://www.gmail.com/ in your computer's web browser. This will open your Gmail inbox if you're logged into your Google Account in your browser.
If you aren't logged into your Google Account, enter your email address, click Next, enter your Gmail password, and click Next to sign in.
If you don't know your Gmail password, reset it and log in with your new password.
2Go to the Gmail page that has the error. If you're reporting to Google a specific error in your Gmail inbox, navigate to the error and make sure that it's displaying on-screen before proceeding.
If there isn't an error you're experiencing in Gmail, skip this step.
3Click the"Settings"icon . It's in the upper-right side of the Gmail page. Doing so prompts a drop-down menu.
4Click Send feedback. This is at the bottom of the drop-down menu. A form will open.
5Enter your feedback. Click the"Send feedback"white text box at the top of the form, then type in whatever you want to report to Google.
6Select an area to screenshot. Click the screenshot below the text box, then click and drag across the area you want to highlight. Click DONE to save the screenshot.
If you're not reporting an actual in-Gmail error, uncheck the"Include screenshot"box.
7Click SEND. It's at the bottom of the form. Doing so will send your error report to Gmail's support team.